Refund policy

Last updated 31 October 2026.

Flyt plans

If you are not happy with a new plan, ask for a refund within 14 days of your first payment and we refund that payment in full. After that you can cancel at any time, and the plan ends at the end of the period you have paid for; payments already made for past periods are not refunded, unless the law requires it.

Purchases from a vendor through a Flyt link

• Not delivered: if the vendor never ships your order, you are refunded in full to the card you paid with.
• Faulty, damaged or not as described: contact the vendor first; if they don't put it right, email us with your order number and we will look into it, and refund you where the order was not delivered as described.
• Changing your mind: as a consumer in the EU you may cancel the purchase of goods within 14 days of receiving them, without giving a reason, as the vendor's own terms describe. The vendor may ask you to return the goods first.

How to ask for a refund

Email shop@flyt-tech.com with your order number (it is on your receipt and your order page). We answer within two business days. Refunds go back to the card or payment method you paid with, within 14 days of being approved; your bank may take a few more days to show it.